Front Office – PT Huawei Tech Investment – Jakarta Raya
Advertised: 06-02-12 | Closing Date: 07-03-12
Career Opportunities
Huawei Technologies is one of the leading players in the global telecom market based in China.Currently, we have over 95,000 employees, of whom more than 46% are devoted to R&D. In addition, 45 of the world’s top 50 operators have chosen Huawei as their cooperator. In 2010, our contract sales reached US$ 26 billion, of which more than 70 % was from international markets, and represented a year-over-year growth rate of over 40%. Together with customers and partners, we endeavor to enrich people’s lives through better communications. For more information about Huawei, please visit: www.huawei.com
Front OfficeJakarta Raya
Responsibilities:
Monitor all the alarms which are displayed at application level, hardware level and server level.
Report the corresponding supporting teams by raising critical alarms with trouble tickets.
Work with the teams and make sure that the tickets get resolved within the time as defined in SLAs.
Ready to work on shifts.
Knowledge on the usage of monitoring and management tool preferably HP Open view.
Good knowledge on excel and very good communication skills.
Coordination with all the tiers till final closure of the trouble ticket.
Knowledge and importance on Functional and Hierarchical escalation.
Require to generate reports in regular basis on the overall monitoring tools.
Requirements:
Bachelor degree majoring IT engineering or TELCO
Fresh graduate are welcome
Posses basic troubleshooting skills in network, application, server incident management
Have IT experience
Fluent in English is a must, and fluent in Mandarin will be an added advantage.
Able to work in multicultural and fast changing environment.
Have positive attitude, independent, self driven, self motivated and good coordination skill.
Good Communication, Behavior and Customer centric skills should posses
100% adherence to process and shifts.
Applicants who possess one or more of the following skill sets or qualifications in addition to the above minimum requirement are preferred
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Categories: Lowongan Kerja Tags: Front, huawei, investment, jakarta, office, Raya, Tech,
